We attach importance to the quality of product and services. So before sending the parcel out we have to check the product twice again and packaging by ourselves. 1. How will you deal with it if the item is defective?
We will check items twice before goods are shipped out, so normally there won’t be defective items. However, If it happens, We are very sorry and we will actively deal with such incidents. We also need your help. Firstly, if the item is defective, please notify us within 3 days of delivery. Secondly, please make a picture of the defective item and then send it to us by email. So that I could submit them to our Technical Director, after he checks and agrees, we will add the item to your next order for free. Thirdly, if we could not identify the problem, then all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. None the less in order to compensate for the loss of our dear customers, through our assessment, we will give your more discounts on the next order.
2. Can I return your items if I don’t want them after I receive them?
Yes, you can. Within 24 hours after you received the goods, you can return them to us without any explanation, but the buyer is responsible for all shipping costs incurred.
We specialize in manufacturing and supplying sexy lingerie, costumes, stockings and so on. With years of experience, our lingerie has been sold all over the world. We strive for the best quality. Click here to learn more about our company.